Terms and Conditions and Returns Policy

All our goods are priced in Pounds Sterling. Collectively Artisan Limited is VAT registered in the UK. To complete an order we will require your: name, contact information, billing address and delivery address. Prices quoted do not include postage and packing, for which there will be an additional charge. Shipping is £7.50 per order within the UK and delivered by courier. Orders over £50.00 will be shipped free of charge. For security purposes card payments are processed using Paypal. Ordered goods remain the property of Collectively Artisan until full payment has been received. Goods will be dispatched within five working days from receipt of payment. Goods will be dispatched to the delivery address provided. Please provide a contact telephone number in case there is a problem with your delivery. Shipping is £7.50 per order within the UK and delivered by courier. Orders over £50 will be shipped free of charge. Delivery charges for places outside the UK mainland will be quoted for separately. These charges will need to be agreed between Collectively Artisan and you, the customer, before the goods are dispatched. Cancellation charges will not be incurred if an order is cancelled prior to dispatch. If your items do not arrive within fourteen days of your order date please contact us. All goods are carefully checked prior to dispatch. Please inspect your order immediately upon receipt. In the unlikely event that you find your goods to be damaged on arrival in any way please advise on the delivery note and then inform us without delay. It is helpful if you are able to supply us with photographs depicting the damage. We will make arrangements for the goods to be returned at no cost to you. Replacement goods or a full refund will be offered.